Refund Policy
At AmberWillowMeadow, we take pride in the quality of our food and service. However, we understand that sometimes things may not go as planned. Our refund policy is designed to provide a fair process for handling refunds and returns. If you are not fully satisfied with your purchase, please read our policy below to understand how to proceed with requesting a refund.
Eligibility for Refunds
To be eligible for a refund, you must meet the following criteria:
- The food item must be in the same condition that you received it. It must be uneaten and must not have been tampered with.
- You must provide a valid receipt or proof of purchase from AmberWillowMeadow.
Refund Timeframe
All refund requests must be made within 24 hours of receiving your order. We will not be able to offer you a refund or exchange after this timeframe.
Refund Process
To request a refund, please contact our customer service team at +39 06 9876 5432 or through our website at amberwillowmeadow.site. Provide a detailed description of the issue and attach any relevant images or evidence where necessary.
Refund Method
Once your refund request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Non-returnable items
Gift cards and certain promotional items may not be eligible for a refund.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact our customer service.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us.
Location
Refund requests can be made in person at our premises located at Pizza Lane, Rome, 00184, Italy, or through the contact methods mentioned above.
Changes to Refund Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on amberwillowmeadow.site.
If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
Last Updated: March 1, 2023